Frequently asked questions
What products do you sell?
We focus on office furniture, including reception counters, executive desks, workstations, meeting tables, office chairs, sofas and storage units for different workspaces.
How long will my order take to arrive?
Our furniture is made overseas and shipped by sea to Australia.
Order processing time: 5 to 10 days (Monday to Friday)
Order transit time: 37 to 53 days (Monday to Friday)
Order deadline: 4:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney)
Total delivery time:All destinations:42 - 63 business days
This timeframe covers production, packing, international sea freight, customs clearance in Australia and final delivery by a local carrier. It is an estimate only, not a guaranteed delivery date. Lead times may be longer during peak seasons, severe weather, public holidays or other logistics disruptions.
How do you work out the shipping cost?
Shipping is worked out per order based on item size/weight and your delivery postcode.
For most areas, the freight charge appears at checkout before you pay. For large or remote orders, we may email you a quote to confirm.
How will my order be delivered?
Standard delivery is ground-level / kerbside only.
For houses this is usually the front door, garage or driveway; for apartments it is the main entrance or loading area. The driver does not automatically take items upstairs or into rooms.
Can you deliver upstairs or into my office?
This is not included in standard delivery.
In some locations we can help arrange third-party movers for upstairs or in-office delivery, with extra fees. Please contact us before dispatch.
Can I customise size, colour or layout?
Some products can be customised, others cannot.
If you have specific sizes or finishes in mind, send us your requirements and we will let you know what is possible and the estimated cost.
What if my order arrives damaged or incorrect?
Please check your items as soon as they arrive.
If anything is damaged, faulty or wrong, contact us within 14 days with photos and your order number so we can help under our Return & Refund Policy.
Can I return an item if I change my mind?
Change-of-mind returns are considered case by case.
If a return is approved, you may need to pay return freight and a handling/restocking fee. Items must be unused and in resaleable condition, preferably with original packaging.
Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel.
Orders can usually only be changed or cancelled before production starts.
Once production has begun or the goods have been dispatched, changes and cancellations are normally not possible. If an exception is approved, it will be treated as a return, and return freight and a handling/restocking fee will apply.
What payment methods do you accept?
We accept common online payment methods such as major credit/debit cards and other options shown at checkout.
For larger orders needing bank transfer, please contact us for details.
How can I contact you?
You can reach our team by email or phone/WhatsApp via the details on our Contact us page.
For order enquiries, please include your order number so we can assist faster.
