Payment Policy
This policy applies to payments made on the Relvox Furniture website. We provide secure and convenient payment options to ensure a smooth checkout experience.
1. Accepted Payment Methods
We currently accept the following payment options:
- Visa
- MasterCard
- American Express
- Discover
- Diners Club
- Maestro
- UnionPay
- Apple Pay
- Google Pay
All payments are processed in AUD.
2. Payment Processing
Full payment is required at checkout before your order begins processing.
Once payment is successfully completed, you will receive an order confirmation email immediately.
If a payment fails or is declined, please contact your card provider or try another supported payment method.
3. Secure Payments
All transactions are encrypted and processed through PCI-compliant payment gateways.
Relvox Furniture does not store, see, or access your full card details at any time.
Your personal information is handled in accordance with our Privacy Policy.
4. Billing Information
Please ensure that the billing details you enter at checkout match your payment provider’s records. Incorrect information may result in processing delays or unsuccessful payments.
5. Fraud Prevention
To ensure customer safety, some orders may require additional verification. If verification is needed, our team will contact you via email or phone.
6. Contact Us
If you have any questions or need assistance with your payment, please reach out:
Company: Guangzhou Sami Consulting Co., Ltd.
Address: Room 303, No. 18 Ciguling Road, Huadong Town, Huadu District, Guangzhou, Guangdong 510890, China
Email: sale@relvoxfurniture.com.au
Phone / WhatsApp: +61 468 065 665
Business Hours (AEST): Monday to Friday, 11:00am – 8:00pm
