Order processing time: 5 to 10 business days (Monday to Friday)
Order transit time: 37 to 53 business days (Monday to Friday)
Order deadline: 4:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney)
Total delivery time: 42 to 63 business days
Including production, sea freight, customs clearance, and local delivery.
Shipping fees are calculated at checkout based on product size and delivery address. Delivery is kerbside/ground-level only; upstairs delivery, delivery into a building, delivery into a room and installation are not included. If additional delivery services are requested or re-delivery is required, extra charges will be borne by the customer. Some remote areas may require extra charges or may not be serviceable. If the outer packaging shows minor transit-related damage, please still accept the delivery and inspect the product inside. If there is any issue, contact us within 24 hours with photos.
If you receive a damaged or faulty item, let us know within 14 days with photos. We're here to help with replacement parts, a replacement item, or a refund. Change-of-mind returns require approval and may involve return freight and a restocking fee. Refunds are processed to your original payment method within 7–14 business days. View details: Return & Refund policy
Important Note
Colour & Finish: Product colours, finishes, textures, grain patterns and other surface details may appear slightly different in real life compared with photos shown on your screen, due to lighting conditions, natural material characteristics and device display settings.
Size: Measurements are taken manually, and slight variations from the listed dimensions may occur.
Material: Natural variations in texture, grain or pattern are normal and form part of the material’s characteristics.
Care: Clean with a soft, dry cloth only. Avoid harsh or abrasive cleaners to protect the finish.
Custom Orders: Custom-made items are non-refundable and cannot be cancelled once confirmed. Customisation fees may apply. Products are supplied in the standard configuration unless otherwise selected.
Notice: Minor variations in colour, finish, texture, grain, pattern or size are considered normal and do not constitute product defects. Returns, refunds or exchanges will not be accepted solely on the basis of these variations, unless required under the Australian Consumer Law.
